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Company News

2011-06-13
We say YEES to business events!

2011-04-14
LikeHome & TOP-CLASS International Congress



Serviced apartments


Home → TERMS&CONDITIONS
Terms&conditions

LIKEHOME TERMS&CONDITIONS

TERMS USED IN THE TERMS&CONDITIONS

"The Provider" is "LikeHome" company that books and rents the Apartment for the Guest under the Agreement. Authorized employees of the Provider are entitled to act on behalf of the Provider according to the present Terms&Conditions.
"The Agreement" is the the Apartment rental agreement between the Guest and the Provider.
"The Apartment" is an apartment provided by the Provider to the Guest under the Agreement.
"The Customer" is the person who books the Apartment for the Guest.
"The Guest" is the person that makes the Agreement with the Provider as a result of the request made by the Customer. The Guest and the Customer may be the same person.
"The Residents" are all individuals, including the Guest, that use the Apartment between check-in and check-out time stated in the Agreement.
"Provider's web-site" - www.likehome.ru

1 BOOKING PROCEDURE

1.1 The Provider places complete information about apartment qualities, prices and living conditions on the Provider's web-site; the Customer undertakes to fully familiarize the Guest with this information.

1.2 The Customer sends an apartment request in writing stating the date and approximate time of check-in and check-out, number of guests and the number of beds needed.

1.3 The Provider sends the Customer a list of apartments available for the stated period within 24 hours after the Customer's request is received (excluding weekends and holidays).

1.4 The Customer sends a Booking Request in writing for a specific Apartment out of the list of apartments sent by the Provider, stating the number of guests, their names, dates and approximate time of check-in and check-out, Apartment ID according to the Provider's web-site and the list of complementary services needed.

1.5 The Provider undertakes to send the Booking Confirmation to the Customer within 24 hours after the receipt of the Booking Request (excluding weekends and holidays) or send written rejection of the Booking Request and offer alternative apartments if possible. If Provider sends to the Customer a filled-in Agreement, no separate Booking Confirmation is issued and the Agreement is considered the Booking Confirmation.

1.6 The Customer undertakes to make a prepayment before the deadline and at the amount stated in the Booking Confirmation. The Apartment is considered booked for the Customer from the moment the Provider receives the prepayment from the Customer.

1.6.1 If the Provider receives the prepayment from the Customer after the Apartment is booked for another client, the Provider undertakes to offer alternative apartments if possible. If the Provider is unable to offer alternative apartment or the Customer declines the offer, then the Provider undertakes to return the prepayment to the Customer within three business days from the date of its receipt.

1.7 In exceptional cases the Provider has the right to exempt the Customer from making the prepayment. In that case, the Provider undertakes to inform the Customer about that in writing in the body of the Booking Confirmation. In that case, the Apartment is considered booked from the moment the Booking Confirmation is sent to the Customer.

1.8 The prepayment made by the Customer will be counted towards the payment under the Agreement with the Guest as soon as it is signed. Upon agreement with the Provider, the prepayment made by the Customer may be returned to the Customer after full payment is made by the Guest under the Agreement.

2 CHECK-IN PROCEDURE

2.1 Upon Customer's compliance with articles 1.6 and 1.7 of the present Terms&Conditions, the Provider guarantees accommodation of the Guest in the booked Apartment in accordance with the conditions stated in the Booking Confirmation.

2.1.1 The Provider reserves the right to accommodate the Guest at an apartment of equivalent or better quality (i.e. with the same or larger number of rooms, of the same or better class) in exceptional cases without increasing the rent. In that case the Guest has the right to decline the offered apartment. If the Guest refuses to rent the proposed apartment before he moves into it, then he does not have to pay the penalty stated in the article 4.3 of the present Terms&Conditions and the Provider must return the Guest and/or the Customer the received deposit and the rent, and pay the Guest a penalty that amounts to one night rent of the Apartment.

2.2 The Provider guarantees providing the Guest with the Apartment in the condition suitable for accommodation and without noticeable differences from the description of the Apartment on the Provider's web-site.

2.2.1 If the Guest notices substantial differences of the Apartment from its description on the Provider's web-site, the Guest undertakes to immediately inform the Provider about that. The Provider undertakes to immediately agree with the Guest on a deadline for fixing these discrepancies and resolve the issue before that deadline. If the discrepancies are not fixed before the set deadline, the Guest has the right to refuse to stay at the Apartment. In that case, the Provider undertakes to: agree with the Guest on the date of pre-schedule check-out, and provide the Guest with a similar or a better quality Apartment without increasing rent or return the Guest and/or the Customer the received deposit and the rent for the period after the pre-schedule check-out date, and pay the penalty to the Guest that amounts to one night rent at the Apartment.

2.3 The Provider reserves the right to refuse to accommodate the Residents at the Apartment in the following cases:

2.3.1 If the number of the Residents exceeds the maximum allowed number stated in the Apartment description on the Provider's web-site.

2.3.2 If it is necessary to place two people who are not a married couple on a double bed (or a fold-out sofa) in order to accommodate all the Residents.

2.3.3 If the Residents are accompanied by a pet.

2.3.4 If the Guest does not sign the Agreement before or during check-in.

2.3.5 If the Residents do not show their passports to the Provider or do not allow him to record their passport information.

2.3.6 In all other cases when the Provider considers that accommodation of the Residents may endanger the Apartment or the property in the Apartment, cause conflicts or complains from the neighbors or other undesirable consequences.

2.4 The Provider shall execute temporary registration for the Guest (Guests) at the address of the Apartment, if required by laws of the Russian Federation.

2.5 The Guest or the Provider undertake to sign the Agreement no later than the Guest moves into the Apartment.

3 PAYMENT PROCEDURE

3.1 The Guest guarantees to fully pay the rent for staying at the Apartment and either a) make a refundable deposit of 3000 rubles in cash, or b) sign authorization form for 3000 rubles as a deposit. If the Guest doesn’t violate the terms of p.6.14.1 of Terms&Conditions: a) the Provider will return the deposit to the Guest at check-out if the deposit has been paid in cash; b) the Provider will not charge the Guest if the Guest provided the authorization form as a deposit.

3.1.1 The Guest pays for the stay: no later than upon arrival at the Apartment when paid in cash or by credit card;

3.1.2 No later than two business days before arrival at the Apartment in case of wire transfer. In that case, the payment date shall be the date on which the funds are debited from the Customer's/Guest's bank account.

3.1.3 The Provider reserves the right to increase the amount of required Deposit at his discretion.

3.2 If the guest rents the Apartment for more than thirty nights, he has the right to split the payment upon agreement with the Provider and in accordance with the following conditions:

3.2.1 The Guest undertakes to pay thirty-nights rent no later than stated in articles 3.1.1 and 3.1.2. of the present Terms&Conditions.

3.2.2 The Guest undertakes to pay for at least thirty nights stay or to fully pay for his stay until the intended check-out date no later than three business days before each paid period ends.

3.3 If the Guest delays a payment to the Provider, the Guest is obliged to pay, at Provider's request, the penalty of 1% of the delayed amount for each day of the delay.

3.4 If the payment is not made in full and on time in accordance with articles 3.1 and 3.2 of the present Terms&Conditions, the Provider reserves the right to unilaterally cancel the agreement with the Guest. In that case the Guest undertakes to fully pay for the period of actual stay at the Apartment and the penalty fee stated in the article 3.3 of the present Terms&Conditions within two business days from the check-out of all Residents from the Apartment.

3.4.1 If the Agreement is canceled, the Residents are required to vacate the Apartment upon the Provider's first request. In case of non-observance of this condition, the Provider reserves the right to relocate Residents' belongings from the Apartment to the Provider's storage and to change the Apartment's lock in order to avoid unauthorized use of the Apartment by the Residents. The Provider guarantees to return the Residents' belongings once the Guest completely fulfills his obligations under the present Terms&Conditions and the Agreement. Belongings are returned to the Guest at the Provider's storage; the Provider guarantees to inform the Guest about the location of the storage upon Guest's request. The Provider is not responsible for the safety of the Residents' belongings.

3.5 The Customer has the right to carry the Guests' payment liabilities under the conditions of the present Terms&Conditions and the Agreement if the Customer informs the Provider about that in the body of the Booking Request.

3.6 The Provider has the right to offset any demands of the Provider to the Customer and the Customer to the Provider as well as any demands of the Provider to the Guest and the Guest to the Provider.

4 CANCELLATION AND AMENDMENT OF BOOKING

4.1 If the Customer or the Guest decide to cancel or amend the booking, he undertakes to immediately send a written notification to the Provider (hereinafter - "the Notification"). If the Customer or the Guest amends the booking, he undertakes to state the new period of stay in the Notification.

4.2 If the Customer or the Guest cancel or amend the booking, then the booking made before will be considered canceled. The Provider undertakes, within 24 hours (excluding weekends and holidays) from the receipt of the Notification, to check the availability of the Apartment stated in the Booking Confirmation and either (a) confirm booking for the new dates or (b) propose alternative apartment for the new dates or (c) reject the booking for the new dates. In cases (a) and (b) described above, the Provider will alter the cost of accommodation in accordance with standard prices listed on the Provider's web-site.

4.2.1 If after alteration, the new cost is higher that what the Guest has already paid, then the Guest will make a corresponding additional payment in accordance with the terms of part 3 of the present Terms&Conditions.

4.2.2 If after alteration, the new cost is lower that what the Guest has already paid, then the Provider will refund the Guest with the difference less the amount of penalty, identified in p.4.3 of the present Terms&Conditions, within 3 working days.

4.3 If the Customer or the Guest either (a) cancel booking of the Apartment; or (b) change the check-in date to a later one; or (c) change the check-out date to an earlier one, then the Customer undertakes to pay the Provider the penalty in the amount of one night rent of the Apartment.

4.3.1 If the Customer or the Guest inform the Provider in writing about cancellation of booking or a change of the check-in date no later than 10 calendar days before the check-in date stated in the Booking Confirmation, then the Guest is not charged the penalty stated in article 4.3. of the present Terms&Conditions. If the Customer or the Guest inform the Provider in writing about the change of the check-out date earlier than 10 calendar days before the check-out date stated in the Booking Confirmation, then the Guest is not charged the penalty stated in article 4.3 of the present Terms&Conditions.

5 MAINTENANCE OF THE APARTMENT AND REPAIRS

5.1 Unless stated otherwise in the Booking Confirmation, linen/towel change every 7 nights, cleaning every working day (in accordance with the list of cleaning tasks located at the Apartment) are included in the price of accommodation. Otherwise, cleaning and linen/towel change services are rendered in accordance with conditions stated in the Booking Confirmation. Cleaning and linen/towel change services that are included in the accommodation price are obligatory and may not be canceled or exchanged for other services.

5.2 The Customer and/or the Guest may order additional cleaning and/or linen/towel change at extra charge upon agreement with the Provider. All additional services that are not definitely stated in the present Terms&Conditions and/or the Agreement are offered at extra charge upon agreement with the Provider.

5.3 The Provider guarantees to maintain the Apartment and all property in it in the working condition.

5.3.1 In case of disrepair, breakdown or danger of breakdown at the Apartment:

5.3.1.1 The Guest undertakes to immediately inform the Provider about that;

5.3.1.2 If the disrepair may endanger health of the Guest or damage to his belongings, the Provider guarantees to fix it immediately;

5.3.1.3 If the disrepair will not cause danger to the Guest's health or damage to his belongings, the Provider guarantees to fix it within one business day after the Guest informed the Provider about the disrepair;

5.3.1.4 If it is necessary to invite outside specialist (not one of the Provider's employees) or to obtain materials/accessories with long delivery time in order to fix the disrepair, the Provider has the right to postpone fixing of the disrepair till the moment of arrival of the necessary materials/accessories and/or till the moment of arrival of the outside specialists at the Apartment for repair.

5.3.2 If the stay at the Apartment becomes impossible (due to flooding, fire or complains from the third party or serious disrepairs, etc.) for reasons not caused by the Guest, the Guest undertakes to immediately inform the Provider about that. The Provider and the Guest guarantee to sign the Act within one business day describing factors that prevent further stay at the Apartment. The Provider guarantees immediately upon signing the Act with the Guest to: either (a) remove the factors that prevent further stay at the Apartment; or (b) offer the Guest an equivalent or better quality apartment without increasing the accommodation price; or (c) return the Guest and/or the Customer the received deposit, return the received rent for the period after the signature date of the Act, and pay the penalty to the Guest equal to one night rent of the Apartment.

5.4 The Guest and the Customer undertake to keep the Apartment and the property in it secure and preserve the Apartment in proper condition.

5.4.1 If the Apartment, or any property in it, or any property in the neighboring apartments or in the building where the Apartment is located are damaged by the fault or gross negligence of the Residents or their visitors:

5.4.1.1 The Guest and the Provider undertake to sign an Act describing the damage within one business day;

5.4.1.2 The Guest guarantees to reimburse the Provider the cost of fixing or replacing the damaged property within one business day from the date of signing the Act;

5.4.1.3 The Provider reserves the right to unilaterally cancel the Agreement with the Guest. In that case the Provider guarantees, that at the moment the Guest fully compensates the damage, the Provider will return the received rent for the period after the date of actual check-out of the Residents.

5.4.1.4 If the Agreement is canceled, the Residents are required to vacate the Apartment upon the Provider's first request. In case of non-observance of this condition, the Provider reserves the right to relocate Residents' belongings from the Apartment to the Provider's storage and to change the Apartment's lock in order to avoid unauthorized use of the Apartment by the Residents. The Provider guarantees to return the Residents' belongings once the Guest completely fulfills his obligations under the present Terms&Conditions and the Agreement. Belongings are returned to the Guest at the Provider's storage; the Provider guarantees to inform the Guest about the location of the storage upon Guest's request. The Provider is not responsible for the safety of the Residents' belongings.

5.5 The Provider reserves the right to visit the Apartment for cleaning, maintenance, verification of way it is used and its condition. The Customer and the Guest agree to let the Provider visit the Apartment.

5.6 The Provider guarantees integrity and decency of the service staff and undertakes to maintain proper level of security at the Apartment. The Provider is not responsible for the Residents' belongings that are kept at the Apartment.

6 APARTMENT USE AND CHECK-OUT

6.1 The Residents guarantee to use the Apartment solely for accommodation. The Guest is obliged to prevent the use of the Apartment by more Residents than stated in the Apartment description on the Provider's web-site. The Guest undertakes to prevent the use of the same double bed (fold-out sofa) by two Residents that are not a married couple.

6.2 The Guest undertakes not to sublease totally or partially the Apartment or the property in it. If a sublease contract is signed, such contract will be invalid.

6.3 The Residents undertake to follow the rules of usage of residential property, maintenance of residential buildings and surrounding areas that are valid on the territory of Moscow.

6.4 The Residents guarantee to avoid provoking conflicts with the neighbors and complaints from the neighbors.

6.5 The Residents undertake to follow fire and sanitary regulations at the Apartment.

6.6 The Customer and the Residents do not have the right to conduct any improvements at the Apartment without a written agreement from the Provider. The Customer and the Residents do not have he right of reimbursement of the cost of improvements made by them at the Apartment. The Customer and the Residents are required to pass the improvements to the Provider upon departure from the Apartment.

6.7 The Residents have the right to use common areas of the building where the Apartment is located. They are to use them in the manner that will not cause any inconvenience to other residents of the building, the Residents undertake not to block common areas and not to prevent other residents from accessing their apartments.

6.8 The Residents are not allowed to have pets at the Apartment.

6.9 If a Resident violates one of the articles 6.1 to 6.8 of the present Terms&Conditions:

6.9.1 The Provider undertakes to inform the Guest about the violation.

6.9.2 The Guest is obliged to immediately stop the violation, mitigate any effect of the violation and reimburse any damage that was caused by the violation to the aggrieved party within one calendar day after the Provider informs him of the violation.

6.9.3 The Provider reserves the right to unilaterally cancel the Agreement with the Guest. In that case the Provider guarantees, that at the moment the Guest fully compensates the damage, the Provider will return the received rent for the period after the date of actual check-out of the Residents.

6.9.4 If the Agreement is canceled, the Residents are required to vacate the Apartment upon the Provider's first request. In case of non-observance of this condition, the Provider reserves the right to relocate Residents' belongings from the Apartment to the Provider's storage and to change the Apartment's lock in order to avoid unauthorized use of the Apartment by the Residents. The Provider guarantees to return the Residents' belongings once the Guest completely fulfills his obligations under the present Terms&Conditions and the Agreement. Belongings are returned to the Guest at the Provider's storage; the Provider guarantees to inform the Guest about the location of the storage upon Guest's request. The Provider is not responsible for the safety of the Residents' belongings.

6.10 Utilities and power bills related to the Apartment, fixed monthly payments for the phone installed at the Apartment are paid by the Provider.

6.11 Bills for international and long-distance calls and other paid services ordered from the phone installed at the Apartment during Guest's stay are paid by the Guest.

6.11.1 At some apartments limited number of international and long-distance calls through a special access number is included in the accommodation price. If that service is offered in your Apartment, then the Instructions on how to use it will be located at the Apartment. Calls that are made by the Residents not through the special access number or not according to the Instructions, are paid by the Guest. If the Guest exceeds the amount of calls included in the accommodation price (that amount is stated in the Instructions), then the Guest is obliged to pay for the calls that exceed the amount of calls included in the accommodation price.

6.12 The Guest undertakes to fully pay before check-out from the Apartment for: (1) Apartment rent; (2) all services rendered to him by the Provider; (3) paid services ordered from the phone installed at the Apartment during Guest's stay; (4) all goods and services, ordered by the Guest to the address or the phone number of the Apartment.

6.12.1 If the Guest does not pay for all goods and services stated in the article 6.12 of the present Terms&Conditions before check-out from the Apartment, then the Provider undertakes to provide the Guest with copies of the received bills for the above services via e-mail or fax. The Guest undertakes to pay for such bills within two business days from the date of receipt of the bills.

6.12.2 The Provider reserves the right to unilaterally recover the debt by charging the Guest's credit card.

6.13 The Residents are obliged to vacate the Apartment and take all their belongings with them in the presence of the Provider no later than the check-out time stated in the Booking Confirmation. Unless other specific check-out time is stated in the Booking Confirmation, the check-out time cannot be later than 24:00 of the check-out day.

6.14 The Guest undertakes to return to the Provider all key sets that he received at check-in and during his stay.

6.14.1 All the property at the Apartment (including keys, sheets, towels, pillows, blankets, inflatable beds, interior items, cleaning supplies) belongs to the Provider and can be used by the Guest only during the Apartment lease period. The Provider reserves the right to charge the Guest a penalty of 3000 rubles in case:

a) The Guest didn’t return the keys to the Provider at check-out;

b) After check-out of the Guest some of the Provider’s property is missing from the Apartment.

c) After the Guest’s check-out damage to the Apartment or interior items is discovered.

d) If the damage value exceeds 3000 rubles, the Guest and the Provider follow the provisions of p.5.4.1. of the Terms&Conditions.

7 CLOSING STATEMENTS

7.1 The Provider guarantees that he has all legal rights to lease the Apartment, that the Apartment is free of any claims and any rights of third parties.

7.2 The Customer, the Guest and the Residents are jointly and severally responsible for default in performance of obligations under the present Terms&Conditions and the Agreement.

7.3 If the conditions of the Agreement contradict the conditions of the present Terms&Conditions, conditions of the Agreement have priority. If the conditions of a cooperation (agent) agreement between the Customer/Guest and the Provider contradict the Agreement or the present Terms&Conditions, the conditions of cooperation (agent) agreement have priority.

7.4 By ordering and/or using Provider's services, the Customer, the Guest and the Residents undertake responsibility for complying with the present Terms&Conditions.

7.5 Present Terms&Conditions are placed on the Provider's web-site at the following address: www.likehome.ru/corporate-housing-moscow/rules.html The Provider reserves the right to amend the present Terms&Conditions without informing the Customer, the Guest or the Residents.

7.6 If the conditions of the English version of the present Terms&Conditions contradict the Russian version, the Russian version has priority.

© 2005-2012 Company « LikeHome». All rights reserved. Terms & Conditions Privacy Policy Sitemap Payment insrtuctionsPlatron Member of HotelsCombined.com Рейтинг@Mail.ru Likehome on Instagram Likehome on Facebook
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